Refund & Dispute Policy

1. About This Policy

This Refund & Dispute Policy applies to subscription fees paid to VEHICALL LIMITED for use of the Vehicall PRO platform. It forms part of our Terms of Service.

VEHICALL LIMITED is registered in England and Wales (company number 16739605), registered office at Church View Chambers, 38 Market Square, Toddington, Dunstable, England, LU5 6BS. Contact: legal@vehicall.uk.

2. Free Tier (PRO)

The PRO tier is provided free of charge. No fee is paid, and accordingly no refund is applicable. You may stop using the free tier at any time without notice.

3. Paid Tiers (PRO Plus, PRO Elite)

Paid tiers are billed monthly in advance via Stripe. Subscription fees are non-refundable. We do not offer a statutory 14-day cooling-off period because Vehicall PRO is a business-to-business service, not a consumer contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Try before you subscribe: Our free PRO tier is available indefinitely and lets you evaluate the platform — receive jobs, submit quotes, and use core features — at no cost. We recommend using the free tier before committing to a paid plan.

Our standard position on refunds for paid tiers is as follows:

• Partial months: Subscription fees are non-refundable for partial monthly periods. If you cancel mid-cycle, your subscription remains active until the end of the period you have already paid for, after which no further charges are made.
• Service outages: Where the platform is unavailable for an extended period due to our fault, we may issue a partial credit or refund at our discretion. Contact legal@vehicall.uk.

4. How to Request a Refund

Email legal@vehicall.uk with your account email, the date of the charge, and the reason for your refund request. We aim to respond within 5 business days.

Approved refunds are returned to the original payment method via Stripe. Refunds typically appear in your account within 5–10 business days, depending on your card issuer.

5. Disputes & Chargebacks

If you believe a charge is incorrect, please contact legal@vehicall.uk before initiating a chargeback with your bank or card issuer. We will work to resolve the issue directly and promptly.

Because a chargeback reverses a payment you authorised and causes us a real, quantifiable cost, a chargeback initiated without first contacting us may result in the following — in each case as a proportionate step to recover our actual costs and protect the service:

• Temporary suspension of your account while the dispute is investigated, with access restored once the dispute is resolved or the outstanding amount is repaid;
• Reimbursement of the disputed amount together with the actual dispute or chargeback fee charged to us by Stripe or the card network. This reflects our actual costs and is not a penalty or additional surcharge;
• Where a chargeback is not resolved, or where chargebacks are repeated or made in bad faith, termination of your account on reasonable notice.

We will give reasonable notice before suspending or terminating your account, except where immediate action is needed to prevent further loss.

When responding to a chargeback dispute, we will provide the relevant evidence — including this policy, your acceptance of our Terms, your registration details, and a record of your subscription activity — to the card network.

6. Statutory Rights

Nothing in this policy excludes or limits any rights you have under law that cannot be excluded by contract. If a clause of this policy is found unenforceable, the remainder continues to apply.

7. Changes

We may update this Refund & Dispute Policy from time to time. Material changes will be notified via email or in-app message at least 14 days before they take effect.

8. Contact

VEHICALL LIMITED

Email: legal@vehicall.uk

Address: Church View Chambers, 38 Market Square, Toddington, Dunstable, England, LU5 6BS