Cancellation Policy

1. About This Policy

This Cancellation Policy explains how to cancel your Vehicall PRO subscription and what happens when you do. It forms part of our Terms of Service.

VEHICALL LIMITED is registered in England and Wales (company number 16739605), registered office at Church View Chambers, 38 Market Square, Toddington, Dunstable, England, LU5 6BS. Contact: legal@vehicall.uk.

2. How to Cancel

You may cancel your subscription at any time using either method:

• Online (recommended): Log in to your account at vehicallpro.uk/account/login, then click Manage Subscription. This opens the secure Stripe Customer Portal where you can cancel immediately. Cancellation is web-only — it cannot be completed from within the mobile app.
• By email: Email legal@vehicall.uk from the email address registered to your account, requesting cancellation. We will confirm receipt and process the cancellation within 2 business days.

3. When Cancellation Takes Effect

• Paid tiers (PRO Plus, PRO Elite): Your subscription remains active until the end of the current monthly billing period that you have already paid for. No further charges are made after that. There is no cancellation fee.
• Free tier (PRO): The free tier requires no formal cancellation. You may simply stop using the platform at any time. You can also delete your account directly from within the Vehicall PRO mobile app (Settings > Delete Account) or by email request (see §5).

4. Refunds on Cancellation

Refund eligibility on cancellation is set out separately in our Refund & Dispute Policy. In short: monthly subscription fees are non-refundable for partial periods, but a new-subscriber goodwill window may apply.

5. What Happens to Your Account & Data

Cancellation of your subscription does not automatically delete your account or your data. After your paid period ends, your account moves to the free PRO tier with reduced features. You may continue to access the platform on the free tier indefinitely.

To fully close your account and request data erasure, you have two options:

• In-app: Open the Vehicall PRO mobile app, go to Settings > Delete Account, and confirm. Your account and personal data are removed in line with our Privacy Policy.
• By email: Email legal@vehicall.uk from the email address registered to your account, requesting account deletion. We will confirm receipt and process the request within 2 business days.

See Privacy Policy §7 for your data rights and §6 for the retention of completed-job records and other data we are required to keep.

6. Re-Subscribing

You may re-subscribe at any time by selecting a paid plan from your account settings, or by registering again at vehicallpro.uk/register:

• If you cancelled (your account moved to the free tier), your business profile and history are retained, and re-subscribing restores the paid-tier features on your existing account.
• If you deleted your account, your data was permanently erased in line with our Privacy Policy and cannot be recovered; registering again creates a new account.

7. Cancellation by Us

We may suspend or cancel your subscription if you breach our Terms of Service, if a payment fails and is not corrected within the 7-day window, or where required by law. We will give reasonable notice where practicable.

8. Statutory Rights

Nothing in this policy excludes or limits any rights you have under law that cannot be excluded by contract.

9. Changes

We may update this Cancellation Policy from time to time. Material changes will be notified via email or in-app message at least 14 days before they take effect.

10. Contact

VEHICALL LIMITED

Email: legal@vehicall.uk

Address: Church View Chambers, 38 Market Square, Toddington, Dunstable, England, LU5 6BS